Early Resolution Process
Our
early resolution process deals swiftly and effectively with
complaints that we believe can be resolved without a formal investigation.
The kinds of complaints we will consider
for the early resolution process concern:
- unreasonable delay or service
- poor communication
- lack of information
- failure to provide an explanation
Complaints involving administrative
tribunals are not suitable for the early resolution process.
The early resolution process is appropriate
for complaints that we expect can be resolved within five
business days.
Here are some comments we have already received on the early
resolution process:
“All has been successfully resolved.
Thank goodness for the democratic process. All hail the
Ombudsman's Office. I'd like to say an especial "thank you" to
you ….for orchestrating everything in such an efficient and a
competent manner. I can't believe that you've helped me
to accomplish in a week what I couldn't accomplish for seven
months on my own!”
“The issue worked out
fabulously...Thank you very much for your assistance...Greatly
appreciate everything you have done for myself and my sons."
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