Why did the Ombudsperson’s staff refer me to
another office?
All complaints received by the Office of the
Ombudsperson are assessed to determine whether the complaint is against
an “Authority” – that is, a public agency that is listed in the
Schedule to the
Ombudsperson Act. If the complaint is against an agency not
listed in our Schedule, our office does not have the jurisdiction to
investigate. See
“Who cannot be investigated by the Ombudsperson” on this website for further information.
If the complaint falls within our office’s
jurisdiction, there may be alternative remedies available. Check out
“Who can the
Ombudsperson Investigate”. If those
remedies are statutory, we are obliged to refer people to them.
In addition, we have discretion to not
investigate where there is an alternative remedy. We are the “office
of last resort” and the Ombudsperson encourages people to first try
to resolve their complaint with the agency concerned. If after
exhausting those remedies you remain concerned that there has been
unfairness or that the remedy was inadequate to address the problem,
you may contact the Office of the Ombudsperson again.
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