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Organizations outside our jurisdiction
The Office of the Ombudsperson does not have
jurisdiction over chartered banks.Complaints about banks may be
directed to the Ombudsman for Banking Services and Investments at
1-888-451-4519 or www.bankingombudsman.com.
The Coastal Ferry Act excludes BC
Ferries from the Ombudsperson’s jurisdiction. BC Ferries was formerly a
Crown corporation, but was converted to an independent company on
April 2, 2003.
You can send feedback to BC Ferries through its website,
www.bcferries.com.
The British Columbia Ferry Commission was also established in 2003,
under the Coastal Ferry Act. It regulates BC Ferries’ fares
and service levels. You can contact the commission through its
website,
www.bcferrycommission.com, or by calling or writing:
The BC Ferry Commission
PO Box 1497
Comox BC V9M 8A2
(250) 339-2714 Fax (250) 339-2753
The Office of the Ombudsperson does not have
jurisdiction over the
Canada Revenue Agency (CRA). If you have complaints about the
CRA, you may wish to contact either the agency itself, or the
Canadian Taxpayers' Ombudsman. For contacts for other federal
government programs and services, see below.
The Office of the Ombudsperson does not have
jurisdiction to handle consumer complaints such as product
warranties or service contracts made or provided by private
companies. The Business Practices and Consumer Protection Authority
offers information on consumer problems and may be contacted at
1-888-564-9963 or www.bpcpa.ca.
A complaint about a Business Practices and Consumer
Protection Authority process may be directed to the Office
of the Ombudsperson.
The Office of the Ombudsperson does not have
jurisdiction to handle complaints about doctors. Complaints about
doctors may be directed to the College of Physicians and Surgeons at
1-800-661-9701 or www.cpsbc.ca.
We can investigate complaints about the College of Physicians and Surgeons,
if you believe the College of Physicians and Surgeons has
not responded fairly to your concerns.
The Office of the Ombudsperson does not have
jurisdiction to handle employment related issues involving private
companies. The Employment Standards Branch accepts complaints and
inquiries about non-union employment issues and can be reached at
1-800-663-3316 or www.labour.gov.bc.ca/esb.The Labour Relations Board handles
unionized employment issues and can be contacted at (604) 660-1301
or www.lrb.bc.ca. Complaints
about the Employment Standards Branch or the Labour
Relations Board may be made to the Office of the
Ombudsperson.
The Office of the Ombudsperson does not have
jurisdiction to handle any issues regarding federal government
programs such as income tax or employment insurance. Service Canada
offers federal government referral information and may be contacted
at 1-800-622-6232 or www.canada.gc.ca.
The Office of the Ombudsperson does not have
jurisdiction over private insurance companies. Complaints and
inquiries about private insurance companies may be directed to the
General Insurance Ombudservice at 1-877-225-0446 or
www.gio-scad.org.
The Office of the Ombudsperson does not have
jurisdiction to handle any issues regarding private life and health
insurance such as long-term disability benefits. Complaints and
inquiries may be made to the Canadian Life and Health Insurance Ombudservice at 1-888-295-8112 or www.clhio.ca.
The Office of the Ombudsperson does not have
jurisdiction to handle complaints about lawyers. Complaints and
inquiries about lawyers may be made to the Law Society of BC at
1-800-903-5300 or www.lawsociety.bc.ca.The
Ombudsperson can investigate complaints about the Law Society
if you believe the Law Society has not responded fairly to
your concerns.
The Office of the Ombudsperson does not have
jurisdiction over private schools. Complaints and inquiries may be
made to the Inspector of Independent Schools at (250) 356-2508 or
www.bced.gov.bc.ca/independentschools.Complaints
regarding the Inspector of Independent Schools may be made
to the Office of the Ombudsperson.
These links are provided for information purposes
only.
The Office of the Ombudsperson is not responsible for their content.
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