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Children & Youth
Delay in subsidy leads to special needs child being removed from daycare
Ministry of Employment and Income Assistance
2006 Annual Report
A mother of a special needs child contacted us to complain that her daycare subsidy had taken
so long to issue that her son had to be removed from his daycare while she waited for the subsidy to be processed.
She explained to us that her daycare subsidy had expired at the end of August 2005, at which time she applied
for a new subsidy to the Ministry of Employment and Income Assistance.
Unfortunately, subsidy approval was delayed, so by November, with no funds in place to pay the daycare for its services, she was forced to
remove her son from care while waiting for the subsidy to be processed. In investigating this matter, we learned that the Ministry had not processed her application as quickly as it
might have because it had been waiting for some information from another government ministry – information that we were told had been misplaced by the other ministry.
Finally, after assisting in sorting through the confusion between the two ministries, the subsidy was approved in January 2006 and made
retroactive to the previous September. Additionally, the ministry responsible for misplacing the required information contacted the mother to apologize for the delay in processing
her application for daycare support.
Mother’s concerns about son in foster home go unanswered
Ministry of Children and Family Development
2006 Annual Report
A woman, whose son had been told to leave his foster home,
contacted us to complain that her concerns about her son were
being ignored by government.
She explained to us that her son
had been ordered to leave his foster home and that he had no
place to go. She was also concerned that the Ministry of
Children and Family Development was considering a placement for
her son that she felt would undermine his recovery efforts from
drug addiction.
She told us the Ministry was not
returning her phone calls in this matter, which she considered
urgent.
We notified the Ministry of the
mother’s concerns and recommended they speak with her. The
Ministry then contacted her to discuss her son’s situation and
assure her that a plan was being developed to meet his needs.
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