Occasionally we resolve complaints not by obtaining exactly the
remedy a person wants but by providing them with information, on
options they need to resolve their problem.
In this case we were contacted by a man who told us the
Insurance Corporation of British Columbia (ICBC) would not renew
his driver’s licence until he repaid a driving-related debt of
$360. Mr. K told us he had made a proposal to ICBC to repay the
debt at a rate of $20 a month, but that his proposal had been
rejected....
more
Internal ICBC processes engaged to resolve complaint
Insurance Corporation of British Columbia
2006 Annual Report
A person complained that when he made a claim for the theft
of his truck, the Insurance Corporation of British Columbia (“ICBC”)
said that his insurance was invalid due to an alleged breach of
his contract of insurance based upon information provided about
how long he had been driving. It then imposed a penalty of
$2,400....more
Federal legislation has impact on ICBC claim settlement
Insurance Corporation of British Columbia
2006 Annual Report
Ms. G contacted us with a
complaint that the Insurance Corporation of British Columbia (ICBC)
had treated her unjustly by offering her a settlement which she
believed did not fully compensate her for her losses. At issue
was whether the settlement should take into consideration the
recipient’s requirement to declare the amount in her income tax
return....more
Woman wants her impounded car back - says she’s not at
fault
Office of the Superintendent of Motor Vehicles
2006 Annual Report
A woman contacted us to complain
about her vehicle being impounded after her ex-husband was
caught driving the vehicle without a valid driver’s licence....Ms.
D contacted the Office of the Superintendent of Motor Vehicles (OSMV)
to request a review of the impoundment because she said her
husband had been using her vehicle without her consent. She told
us that although the OSMV did review her situation, it did not
find in her favour and instead chose to confirm the impounding
of the vehicle....more
