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Health
A man contacted us to complain that the Forensic Psychiatric
Services Commission (FPSC) had told him to change the way he
dresses. Mr. J said he was told by FPSC staff not to wear his
black clothing, skull bandana, iron cross necklace and black Goth
makeup....more
Patient involuntarily committed under mental health laws
Royal Columbian Hospital
2006 Annual Report
Although we do not have the authority to investigate the actions
of doctors, we can investigate administrative decisions by
officials in hospitals and other medical facilities. In one
situation a woman contacted us to complain that she had not been
fairly treated in hospital when she was involuntarily committed
under the Mental Health Act....more
Uninsured man charged high medical fees
Providence Health Care
2006 Annual Report
We received a complaint from a man who was shocked to find out
how much he had to pay to visit a doctor in an emergency room so
that he could get a prescription for urgently required
medication....more
Collector looking for unpaid
medical premiums
Medical Services Plan
2006 Annual Report
This office regularly receives
inquiries and complaints concerning medical coverage and Medical
Services Plan premium assistance for people with low incomes. In this fairly common example,
Mr. R contacted us to complain that he was being pressured to
pay overdue medical premiums....more
Problems with
medical plan
billing
Medical Services Plan
2006 Annual Report
In this example of never-ending
paper trails, Mr. A told us that Medical Services Plan (MSP) was
threatening to collect unpaid medical premiums covering a number
of years. He also told us he had been having difficulties
getting an application for premium assistance and that his
letters to MSP about this problem had gone unanswered....more
Father intervenes in son’s
medical billing dilemma
Health Insurance British
Columbia
2006 Annual Report
A man contacted us to complain
that Health Insurance British Columbia (HIBC) was not managing
his son’s medical coverage properly and that he had to intervene
on his son’s behalf because HIBC was not treating his son
respectfully....more
No medical coverage without
application for permanent residency
Health Insurance British
Columbia
2006 Annual Report
We investigated a complaint by a
woman that Health Insurance British Columbia (HIBC) refused to
approve medical coverage for her because she was not a legal
resident of Canada. She said that due to a recent diagnosis of
cancer she was in need of medical coverage....more
Ambulance billing freezes income
tax refund
Ministry of Health
2006 Annual Report
A man came to us with a
complaint that he had been unfairly billed by the Ministry of
Health for ambulance transportation and that his income tax
refund had been seized by the Ministry in order to force him to
pay the bill....more
Man wants list of doctors
prescribing medication
College of Physicians and
Surgeons of BC
2006 Annual Report
Although we may not always be
able to provide a complainant with the result they are looking
for, we can provide a valuable service in those situations by
helping to explain the reasons behind decisions or actions they
may not agree with. For example, Mr. U came to us
with a complaint that the College of Physicians and Surgeons of
BC refused to provide him with a list of doctors in the Lower
Mainland that could prescribe him methadone for medical
purposes....more
Lack of adequate reasons for
decision
College of Dental Surgeons
2006 Annual Report
Mr. C. complained to the College
of Dental Surgeons that a dental student acting under the
supervision of a dentist had performed a root canal on Mr. C
without his knowledge or consent. Mr. C believed that the dental
treatment he received was substandard and he made other related
complaints to the College....more
Residency
requirements waived for long-term care patient
Vancouver Island Health Authority
2004 Annual Report
Mr K complained about the residency
requirements of the Vancouver Island Health Authority (VIHA) for
obtaining subsidized placement of his 93-year-old mother in a
long-term care facility....more
New MSP
customer’s cards sent twice to wrong address
Medical Services Plan
2004 Annual Report
In August 2003, he had submitted an
application to MSP after moving to BC and was told he would be
enrolled after a three-month waiting period. When he had not
received his cards by Christmas, he
contacted MSP and was advised his application had not been
received....more
Health Authority Resolves
Concern about Inadequate Homesupport Services
Health Authority
2003 Annual Report
An elderly woman, Ms C, complained that her
local health authority failed to provide her with adequate
home-support services. She said that her husband was recently
placed in a care facility, but she remained at home with a
number of different medical problems that made it increasingly
difficult for her to cope on her own....more
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