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While our investigations of complaints are conducted confidentially, every year we select a number of cases for publication in our annual report. These case summaries (with names changed or abbreviated to protect confidentiality) are meant to illustrate the variety of work the Ombudsperson’s office does, and the kinds of resolutions we can often achieve.

Below you will find a selection of those summaries, taken from our past annual reports.

 

 

Local Government

 

Legal Costs Paid
Sunshine Coast Regional District

2006 Annual Report

As a general principle, authorities are familiar with their mandates and their ability to take actions in their field of expertise. While this principle would not apply to situations where the state of the law or the empowering legislation is unclear, members of the public should not be required to hire lawyers to inform authorities of what the authority can and cannot do. When this occurs and an authority clearly recognizes that it should have known that it could not do what it was trying to do, we believe it fair for the authority to absorb the legal costs of the member of the public.

One such situation occurred when the Sunshine Coast Regional District accepted that it was responsible for the legal costs of a woman when it attempted to place a restrictive covenant on a building permit to be issued to her. ...more

 

 

Advertising leads to complaint about water charges

City of Richmond

2006 Annual Report

 

The City of Richmond initiated a new water metering program in 2004 but failed to properly explain how people in the municipality would be charged for their water use. Confusion over this matter led to a complaint to us that the municipality had been misleading in its efforts to publicize the new program....more

 

Confusion over sewer connection approval

Peace River Regional District

2006 Annual Report

 

Mr. L asserted that the Regional District’s Sewer Commission had acted unfairly by altering its position on his ability to obtain service, without considering his interests. According to Mr. L, he and two neighbours had proposed to offer an easement and to fund a large-capacity line, in return for receiving connections to the line. Mr. L said that the Commission had accepted this proposal, and that the work to provide the line had been done on that basis. After paying for the line, Mr. L was informed that only one of the neighbours had a right to service, as that person’s property abutted the existing main line....more