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2006 Annual Report Ms. V was in a car accident when she was a child. Her ICBC
settlement was administered by the Public Guardian and Trustee (PGT)
until she reached the age of majority. Ms. V was concerned about
the fees the PGT charged her to administer her account and she
expressed these concerns to the PGT....more
Telephone charges
corrected
North Fraser Pretrial Centre
2006 Annual Report
This office serves all of the general public, including those in
provincial custody. It is those who have more difficulty being
heard, such as those imprisoned, who may need our services the
most.
Mr. U contacted our office from
the North Fraser Pretrial Centre (NFPC) where he was preparing
to be discharged as an inmate. He believed it was unfair of NFPC
to charge his account for phone calls he needed to make to a
social agency to help him prepare for his discharge....more
Telephone messages left for ex-employee go unreturned by
government office
Ministry of Small Business and Revenue
2006 Annual Report
This is a case that
illustrates the impact one employee can have on the public if he
simply forgets to update the message on his telephone when he
moves to another job....more
Hunter says he was not told about an early closure to hunting
season
Ministry of Environment
2006 Annual Report
We received a
complaint from a man who said Fish and Wildlife Recreation and
Allocation Branch did not notify hunters that it was initiating
an early closure to the spike-fork moose hunting season.
Mr. S told us that on October 22 he had purchased a tag to
hunt moose in a management area in the Chilcotin, and it was his
understanding that hunting season closed on November 30. However
when he arrived to hunt on October 24 he was told that hunting
season had closed on October 15....more
Professional association challenged on assessment processes
Certified Management Accountants Society of British Columbia
2006 Annual Report
In addition to having jurisdiction to investigate ministries,
municipalities and school boards, the
Ombudsman’s Office also has the authority to investigate
complaints against governing bodies of professional and
occupational associations. One such case involved a woman
contacting us with a number of complaints about a training
program run by the Certified Management Accountants Society of
British Columbia (CMA)....more
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